Privacy Policy

Last Updated: April 12, 2026

Sensa Spa LLC ("Sensa," "we," "us," or "our") operates the website sensaspa.com and provides bathhouse, spa, medspa, and wellness services at our Wynwood, Miami location. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, purchase memberships, or interact with us in any way.By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

Personal Information You ProvideWhen you book an appointment, purchase a membership, create an account, sign up for communications, or contact us, we may collect: your name, email address, phone number, mailing address, date of birth, payment information (processed securely through our third-party payment processor), health intake form responses, service preferences, and any other information you voluntarily provide.Information Collected AutomaticallyWhen you access our website, we automatically collect certain information including: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click behavior, device identifiers, and cookie data.Information from Third PartiesWe may receive information about you from third-party sources including social media platforms, marketing partners, booking platforms, and analytics providers.

2. How We Use Your Information

We use the information we collect to: process bookings and transactions, manage memberships and loyalty programs, communicate with you about appointments and services, send marketing communications (with your consent), personalize your experience, improve our website and services, comply with legal obligations, protect against fraud, and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We may share your information with: service providers who assist our operations (payment processors, email platforms, booking systems, analytics providers), professional advisors (attorneys, accountants, insurers), law enforcement or government agencies when required by law, and business transfer parties in the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate our website, analyze traffic, and deliver targeted advertising. You can manage cookie preferences through your browser settings or our cookie consent tool. For more detail, see our Cookie Policy.

5. Your Privacy Rights

California Residents (CCPA/CPRA)If you are a California resident, you have the right to: know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale or sharing of your personal information, and not be discriminated against for exercising your rights. To exercise these rights, contact us at privacy@sensaspa.com or call us. We will respond within 45 days.Florida ResidentsUnder the Florida Digital Bill of Rights, eligible Florida residents may have additional rights regarding their personal data, including the right to access, correct, delete, and opt out of certain processing activities.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health intake data is retained in accordance with applicable healthcare record retention requirements.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:Sensa Spa LLCWynwood, Miami, FLContact: privacy@sensaspa.com